Refund Policy

Last updated: October 26, 2026

This policy applies to every Interpret purchase, one-off or monthly, paid in Brazil or abroad, and complements our Terms of Use.

1. 14 days to change your mind

You can ask for a full refund of any payment within 14 calendar days of the date it was made, for any reason. No justification is needed.

2. After 14 days

• Monthly plan. Cancel at any time from the dashboard or by email. There is no fee: renewal stops and access continues until the end of the month already paid. Unused hours in the month are not partially refunded.
• One-off event. Changes to the date, hours or languages can be made at no cost with advance notice, as set in the proposal. Installments not yet due for a cancelled event are no longer charged.

3. Service failure

If a purchased session cannot be delivered because of a failure attributable to Interpret, we refund the proportional amount or give an equivalent credit, at your choice, even after the 14 days. Problems with the venue’s internet, the audio fed to the booth or attendees’ devices do not count as an Interpret failure.

4. How to ask

• Purchases outside Brazil (Paddle). Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for these orders. Request your refund at paddle.net or through the link in your emailed receipt, or write to [email protected] and we will pass it on for you.
• Purchases in Brazil. Write to [email protected] with your organization’s name and the payment date.

Approved refunds go back to the original payment method within 10 business days. For cards, the time to appear on your statement depends on your bank.

5. Contact

Gabriel Silva Costa Consultoria em Tecnologia da Informação Ltda., CNPJ 41.697.730/0001-70. [email protected] or WhatsApp +55 21 97257-5608.